Refund and Cancellation Policy

Last updated: 08/06/2024

Last updated: 08/06/2024

Last updated: 08/06/2024

By making a payment through our website or digital application, you acknowledge and agree to the terms and conditions outlined in this refund policy.

This policy applies to all units of Pristine Eye Hospitals ("Company") and its subsidiary companies. It is subject to changes based on decisions made by management from time to time.

This cancellation and refund policy applies only to online payments made through our payment gateway for services provided via our website or digital application.

If you opt to pay online, you may be directed to a third-party payment gateway for processing the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway.

The Company is not liable for any loss or damage resulting directly or indirectly from the use, decline, or acceptance of authorization for any transaction, for any reason whatsoever.

For cancellations and disputes, you may send an email to with the details as mentioned in Annexure 1 below.

If the request is accepted by the Company, refunds will be processed manually within 7 to 15 working days after verification and approval by the respective authorities.

Additional time may be needed for the refund to reflect in your bank account, depending on the policies and procedures of your bank or payment service provider.

Certain payments may not be eligible for refunds, including but not limited to payments made for:
a) Digital products or services that have been accessed or downloaded.
b) Customized or personalized items.
c) Services already availed that involve the use of consumable goods.

We reserve the right to amend or update our refund policy at any time. Any changes will be communicated to our customers through our website or other appropriate channels.


Patient Name: Mentioned while making payment

PRN Number:  If patient is already registered with hospital

Telephone No: Mentioned while making payment

Email ID: Mentioned while making payment

City: Mentioned while making payment

Payment Transaction ID: Mentioned in Receipt

Transaction Date: The date on which the request was raised

Account No:

Account Holder Name:

IFSC Code: